Lynn2025-09-04Trustindex verifies that the original source of the review is Google. We couldn’t be happier with the service we received from Duane Blanton and our service tech, Josh. He was professional, friendly, and made the whole process smooth from start to finish. We’ll definitely be asking for him the next time we need service. Highly recommend! Caden Sheahan2025-08-29Trustindex verifies that the original source of the review is Google. Freddi came out and helped fix our toilet that we had tried a variety of different tools on. We had accidentally locked our bathroom door and he even helped us unlock it! He finished the job very quickly, was very friendly, and gave us the best deal on the repair that he could offer. Samantha Hilterbrand2025-08-28Trustindex verifies that the original source of the review is Google. From the service call/ quote to the install. 5 star service. Everyone was very nice and helpfully. They showed compassion and care towards us. Highly recommend in the future. Rachel Harper2025-08-26Trustindex verifies that the original source of the review is Google. Second year for a sewer inspection, and Danny D. came back out. Inspection was quick and easy, and Danny was just as friendly. My husband and I have no complaints with any of our services. We've had Jack here last spring to talk about a new furnace, and he was friendly, knowledgeable, and answered all our questions. The installation went well too. Also, everyone was nice to our overly friendly cats. Glad to have Duane Blanton as our servicer! Morteza Torabi2025-08-24Trustindex verifies that the original source of the review is Google. Review for Duan Blanton Plumbing Last year, I called Duan Blanton Plumbing to repair a toilet leak and a shower valve issue. They completed the work and charged me $1,200. One year later, the shower valve started leaking again. I called them back, and the plumber said the previous repair was a cartridge replacement (almost $500). This time, he claimed the valve body was damaged and would need replacement for $2,000. While inspecting, he removed the cartridge, and I asked if it could just be replaced. He told me a new cartridge would cost $300, which I rejected because of the high price. Instead of fixing anything, he simply put the old cartridge back in, which made the drip even worse — turning into a steady ¼-inch stream of water. When I asked why, he told me this was “normal” after reinstalling a cartridge. He also claimed my water heater was leaking and quoted $2,800 to replace it. After checking myself, I discovered the real issue was only the pressure relief valve outlet, not the tank. At that point, I decided not to trust them. I went to Home Depot, spoke with a plumbing specialist, and bought the correct replacement cartridge for $25. With a bit of YouTube guidance, I installed it myself — and the leak was completely gone. This showed me: They overcharged heavily on the first visit. On the second, they left me with a worse leak after reinstalling the old part. They tried to sell unnecessary, inflated repairs (valve body, water heater). Another plumber I spoke to said he would have done the same cartridge replacement for only $175 including parts. ⚠️ Advice: Don’t panic or rush into big-company repair quotes. Always get written estimates, compare with local independent plumbers, and document everything. If needed, file a BBB complaint to protect yourself and others. I would not recommend Duan Blanton Plumbing. Jeffrey Frank2025-08-22Trustindex verifies that the original source of the review is Google. Had a follow up appointment from Danny Drogos concerning our drain issues. On Friday, Aug 22. He was great. Brought his line camera and showed us what the sewer line problems were. He spent a lot of time explaining what our options were. We then decided a plan of action. Blanton will be out to the house to begin repair on Monday. Pete Cangialosi2025-08-22Trustindex verifies that the original source of the review is Google. Had a plumber out for a paid estimate, assuming we'd get a fair quote, we were told the money for the estimate would be applied towards any service done. 1) They stated several of the parts needed were not available and discontinued and wanted to do a full replacement of a system. A quick search of the part #'s showed the parts were readily available by all major suppliers. 2). They also "happened to notice" another part of our system wasn't up to code and wanted to "fix" something that didn't need fixing. I went on to check the building codes, and this wasn't true, completely up to code and unnecessary work. 3). They quoted us about 3 times the amount of two other more reputable plumbers. 4). I got a call from a supervisor some time later asking why after the estimate I didn't choose to use them for the work that was needed. I told them the above problems, they apologized for the issues and said they'd look into it and that I shouldn't have had that experience. The supervisor asked what they could do to fix the situation. I explained that I couldn't trust them to do the work when I had been lied to about several things and I'd use one of the other plumbers that had given me a fair quote. I suggested they offer to refund me the cost of the estimate I would never use because it wasn't given in good faith. If I was the supervisor at this point I would have offered to come out and inspect what the first tech. said and refund the estimate, but no offer to refund me was given after I was lied to and quoted for unnecessary work. I will never use this company again and cannot bring myself to trust them. Dawn Basile2025-08-20Trustindex verifies that the original source of the review is Google. Matt had a very had job to do here. He worked very hard getting my dryer vent cleaned out.
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