Effective Date: November 19, 2025
This Privacy Policy applies to the website operated by Iron Wrench Plumbing, located at 1280 Townline Rd Ste B, Mundelein, IL 60060, United States. Our website URL is https://ironwrenchplumbing.com/. We provide residential plumbing services (including emergency plumbing, sump pump service, water heater replacement, gas line repair/installation and kitchen plumbing repairs). We are committed to protecting your privacy and handling your personal information responsibly. This policy describes how we collect, use, disclose, and protect your personal information when you visit our website or contact us via our website forms.
When you use our website to request a quote or contact us, we collect information you voluntarily provide via those forms. This may include your name, email address, phone number, service address, details about the plumbing service needed, and any additional comments you supply. We may also collect technical information automatically when you visit the website, such as your IP address, browser type, device type, operating system, referring URL, pages visited, and time of visit. We use third-party tools such as Google Analytics (and if applicable Mailchimp, Facebook Pixel) to assist in collecting website usage data and to measure and improve our website’s performance and marketing effectiveness.
We use the information you provide via contact or quote request forms to respond to your inquiry, provide the services you request, schedule an appointment, send you service confirmations or follow-up communications, and manage our customer relationships. We use the automatically collected technical information to understand how our website is used, to improve our website and services, to optimize our marketing efforts, and to detect abuse or fraud.
We do not sell your personal information. We may disclose your information to our trusted service providers who assist us with website hosting, email communications, analytics services, marketing platforms, or appointment scheduling. These service providers are contractually obligated to keep your information secure and use it only for the purposes we specify. We may also disclose your information if required by law or to respond to legal process, to protect our rights or the rights of others, or in connection with a sale or transfer of our business or assets, provided that the acquirer agrees to assume the obligations described in this policy.
We and our third-party service providers may use cookies or similar technologies (such as web beacons, pixels) on our website to record user preferences, track usage patterns, and gather website analytics information. You may control or disable cookies through your browser settings, though doing so might limit some features of our website.
We employ appropriate technical and organizational measures to protect your personal information against accidental loss, unauthorized access, disclosure, alteration or destruction. We limit access to your information to those employees and service providers who need to know it to deliver our services. However, no system can guarantee absolute security, and we cannot promise or guarantee that no unauthorized access will occur.
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to respond to your service requests, comply with our legal obligations, resolve disputes, and enforce our agreements. When we no longer need to retain your information for these purposes, we will securely delete or anonymize it.
If you have submitted personal information via a form on our website, you may request access to, correction of, or deletion of your personal information by contacting us at info@ironwrenchplumbing.com. You may also opt out of receiving optional marketing or promotional communications from us by following the unsubscribe instructions included in such communications. If you disable cookies in your browser, you may still access the website, but some features may not function as intended.
Our website is not directed to children under the age of 13, and we do not knowingly collect or maintain information from anyone under 13. If we learn that we have collected personal information of a child under 13, we will take the steps required by applicable law to delete such information.
We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top of this document. We encourage you to review this page periodically for any changes. Your continued use of our website after any change constitutes acceptance of the updated policy.
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us via email at info@ironwrenchplumbing.com or by mail at Iron Wrench Plumbing, 1280 Townline Rd Ste B, Mundelein, IL 60060, United States.
